The staff was very friendly.

Car stated on rental agreement was different from the car presented to us. Presented car's boot space was smaller than the car in the rental agreement.

Everything went very well and I will return to book.

Great (I do customer service reports for a living so refuse to write stuff for companies unless they pay me)

Car was great. Budget customer service was superb.

Great booking platform

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.