Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included

Friendly staff, car was exactly what was ordered with no problems.

Used EasyRentCars.com multiple times and can not be happier. 10/10

car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.

Great process good choice easy booking

At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.

I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.

Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.

1.Staff was rude.(Person at desk who's name is Ame,was very rude). 2.Each and Every staff person at desk are trying to force the customers to buy full protection insurance from ACE/GREENMOTION. 3.If the customers have bought the full protection insurance from other website at the time of booking online,they are asking us to call back and cancel that insurance and then buy with them at the desk. If you are not willing to,they would scare you with big numbers,big deposits etc. 4.Only if you buy full protection with them,and they suddenly act to be very kind and be polite to you. 5.Paid shuttle bus should be free as almost all of the rental cars at the airport is free of charge. 6.I had to wait almost for 3 hours to reach the front desk because of long queues and no one even cared if we are ok. 7.It would not take that long, only for the fact that each customer had to go through the same process of staff trying to up-sell their insurance and cancel the already booked insurance.staff are happy even if the customers are waiting outside for hours as long as the person at desk buys the insurance with them etc.