waited to long for everything. shuttle, to get the vehicle, shuttle back to airport.

Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.

Always a great experience

30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.

We had to wait in line for over an hour. The man who helped us wasted lots of our time, made us feel bad for not buying their gas, wouldn't believe me when I told him we had insurance already. Made me call my insurance guy but then wouldn't talk to him to confirm my insurance. Pushed and pushed us to buy their insurance, even though I already had my own.

They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.

Double charged on my credit card and can’t get ahold of anyone from Fox. I will need to contest the charges. Car was covered with bird poop, smelled like cigarette smoke, and was missing some parts.