Routes Ottawa Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Ple......

E.Williams

Canada

Reviewed: Wed, Jun 5, 2019

About Routes: 9.3 /10

We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.

About QEEQ: 10.0 /10

Intermediate | Toyota Corolla or similar

4-day rental

Relevant Reviews on Routes Ottawa Airport

Canada

5-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Nov 9, 2019

“EasyRentCars great... routes mediocre service”

About Routes: 9.0 /10

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

About QEEQ: 10.0 /10

No issues. Will use again

m.godin

Canada

5-day rental

Economy | Kia Rio or similar

Reviewed: Thu, Jun 20, 2019

“very good would recommend.”

About Routes: 8.3 /10

Upgrade very costly on gasoline.

Canada

4-day rental

Economy | Kia Rio or similar

Reviewed: Wed, May 1, 2019

“Wonderful! Expressive! I would use it over any other company.”

About Routes: 9.0 /10

Staff is great! Price is great! Cars are great! Just need to be a little more thorough in cleaning the cars. It was also awkward to get the car with 5/8 of gas and then have to bring it back to that amount upon return. Getting it full and returning it full is an easier/smoother process.

About QEEQ: 8.0 /10

B.Moss

Canada

5-day rental

Economy | Kia Rio or similar

Reviewed: Wed, Sep 12, 2018

“it was good!”

About Routes: 8.2 /10

Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.

J.Gallinger

Canada

2-day rental

Economy | Kia Rio or similar

Reviewed: Wed, Aug 1, 2018

“Great value”

About Routes: 9.2 /10

Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.

Relevant Reviews on Routes Ottawa Airport

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