A bit of a hassle

Overall acceptable, but the only dissatisfaction was that I booked the car for 12 PM, arrived at 11:30 AM and was told there was no car available, so I had to wait. I ended up having lunch across the street before picking up the car.

I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day. I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport. I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...

Great car and the person that explained all about the car was super kind and helpful! Very satisfied with everything and would use them again for sure!

No sign for europcar at Airport

The car more than exceeded our expectations. We were on an island and a small economical car was great. The staff was very friendly.