Great service

Good

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

All the information given was correct

Picking up the car was a very unpleasant experience. After travelling for 15 hours and walking 15 minutes to the car rental facility with all of our luggage there was no order at the rental counter. There did not seem to be a line and everyone was crammed into the small space to rent cars. Took some time to find the kiosk to sign in to get a "number" but had to listen for our name to be called. Then it was high pressure to buy additional insurance which I did not want to buy. I had to argue with the woman at the counter to decline the insurance. It took more than an hour to get the car. Thankfully, drop off was quick and easy.

Very easy to use. Wish service at Europcar was as easy

Excellent customer service on arrival, a nice upgrade with a great car and overall excellent service

Excellent all round