The counter pickup process was simple and efficient. Great service, easy car pickup and drop-off at the parking lot. The self-service car condition inspection and upload were very effective. Highly commendable!

Car in as new condition, quick service and friendly staff member. Not pushy on extra insurance etc

Easy to use

Baby car seat not so comfortable. My baby refused to sit on it. The rest is good, overall I'm satisfied and valued of money. Will rent car from them in the future.

Easy to use, convenient and good experience for my 1st try.

It was incredibly difficult to find the car hire department at the Melbourne Airport upon landing. There are hardly any signs pointing you in the correct direction. Once we found the correct area, which is actually across the street from the baggage terminal, the pick up was easy. The car we had this time was a hyundai i3, but it wasn't well maintained and the driver's side seat had stains on it and the fabric was well worn in the entire car. We couldn't use the GPS or cruise control due to needing an SD card. The car used a ton of gas and didn't feel like the upgrade was worth it compared to the Mitsubishi Mirage I had driven the week before in Tasmania, which was new and awesome on gas with no bells and whistles to be disappointed with. Overall, I wouldn't spring for the extra money on my next vehicle hire. Don't be surprised when you rent the vehicle to get asked to pre-purchase gas at a discount upon return and spring for road side assistance.

Super easy with great prices.