Satisfied

I was very impressed with the customer services and also the booking system.

Great platform for car rental.

When I received the car from BNE airport, I did not received a full tank. As I only noticed after I drove out of the Airport, I took a picture of the fuel gauge and did not drive back. When returning the car, I told the staff at the airport about the issue, and showed them the photo. They verified the time of the photo taken, and agreed that I will not be charged for fuel. In fact, I returned the car with more fuel than I received. The staff even asked me to send the photo to for them to forward to the management. but later in the day I receive a RA stating I will be charged for refueling of 15L. I tried to email Alamo through their website to the BNE office, but there is no confirmation that the email was received, or any respond from them in any way.

Fuel option was a great idea, and competitively priced at 1.10Ltd.. cheaper than seen available Only required 1 full tank at most for the 5 day stay, pre paid fuel just made the last day less hectic at the end of the trip. Especially with kids, parents would appreciate