Very satisfied

Prompt and friendly customer service from counter staff, clean and new vehicle provided

Initially I felt apprehensive to book with third party platform, however I have positive experience with QEEQ. The platform is straight forward and easy to use and telephone inquiry also met with friendly and competent customer service staffs. I am happy to give 5 stars review to QEEQ I did purchase reduce access insurance with QEEQ and glad that I do not need to make claim, be good to see review from anyone who might have insurance issue either positive or negative

Europcar gave me KIA hatchback. I thaught it should be an intermediate car (sedan). The insurance also didn't link to what i pay on easyrentcars. I was wondering what if there is a claim or somthing. It would be a difficult process.

Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in.
Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.