Picked up the car at Rome Central Station, the process was smooth. Got a FIAT 500L, with around 10,000 kilometers, almost like new. The car was in excellent condition. Returned it at Milan Airport; initially worried about finding the location, but just followed the signs and found it easily. The staff checked the car quickly and completed the process within a minute. First time renting a car abroad, and it was a good experience.

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

N/a

The car was as hoped. Counter staff tried to sell larger vehicle which was unnecessary. They were almost dismissive of the insurance I had and tried to sell me more which was annoying.

No experience of price drop protector. No complaints about the online booking process.