CAR RENTAL REVIEWS ON MAGGIORE AT ROME FIUMICINO AIRPORT, FCO

Efficient service, excellent vehicle condition

Good staff attitude, short waiting time

Charged 34 euro for 1 bar less to full tank.

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.

Like: I got an unbelievably low rate through easy rent cars.com and the car was almost exactly what we wanted.
Dislike: The horn in the car didn’t work and in Italy you definitely need a horn. The car company REALLY REALLY should give EVERYONE quick briefing on driving in Italy (ZTL zones, camera surveillance and ticketing, etc) even if it’s just a 3x5 size explaining in the drivers language what mostly is different in traffic laws for Italy. It could even be written by former car rental customers.

We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.