I've never had such a smooth experience before.

We picked up the car at Edinburgh Airport, just a short walk from the terminal. We waited in line for about 20 minutes when we arrived around 10 AM.

The staff at the airport is very friendly and knowledgeable. On the return journey i arrived late after being stuck on the road behind caravans, i had to drop the key in a rather unorthodox fashion, and the staff was all to happy to help You cannot beat the value of a smile when arriving into a new place.

Did exactly what it read in the label. Liked the straight honest extra for a wider insurance policy.

The car had an issue with breaking, it scrapped and I could hear the break pads scratching on braking with a metal sound coming from it. I was told it was unlimited mileage but inside car it stated a mileage limit. The sat nav didn’t work on the car. They never showed on collection ticket any amount. It stated zero on collection on my ticket in bold but below in a place hard to see it said in normal writing, deposit £200-£1,500. I had to phone up to clarify the deposit amount as I had no idea how much it would be. Very deceptive. I also had to transfer money from a friend but luckily was able to do it. As the ticket for collection is deceptive it makes you believe you will not pay any deposit upon arrival.

The young lady at Avis desk was extremely friendly and helpful.