Very satisfied

The Alamo offline pick-up and return process is straightforward and the staff is friendly, with no cumbersome procedures. The high online ratings match the service we experienced. We booked a Chrysler 200 online but got a Nissan Altima; the young guy at the counter recommended a daily $6 upgrade.

The pick-up and drop-off process is very convenient.

The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.

Like: I had booked a mid size but they were out of stock when we arrived. So we were upgraded to a full size and we chose a Hybrid with a sun roof. After 3 days it only took $8 worth of gas. :)