It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.

Great service

Overall, it went smoothly. However, they always try to persuade you to buy their insurance, which is understandable since their rental prices are the lowest, and they probably make money from the insurance.

Overall it was an easy experience with budget car rentals however was expecting a newer vehicle or similar to the one we originally chose.

Like: By far, Easy Rent Cars had the lowest rates for my trip. Budget employees were very friendly & helpful at both locations.
Dislike: I liked everything about Easy Rent Cars. The only dislike I had was the car that Budget ended up giving me, it WAS in the category I selected but it proved to me why I would never buy a Hyundai. I was delayed picking up the car because power was out at the whole car rental facility in Atlantic City, not Budget's fault. Long wait to finally get the paperwork done, walked out to the car & found the side mirror very damaged which was not mentioned. I was given the Hyundai instead, looked ok but was let down driving it especially when trying to pull out in traffic.. NO energy. I didn't take the EZPass for the toll roads option, didn't make sense for my trip but the unit fell off the window & seemed to activate. I had to tell the toll worker to ignore the EZPass & I gave cash instead with a receipt back but I've been worrying since about being charged double. The Budget person at my dropoff airport had NO good answer when I questioned the incident. All they said is that I should watch my credit card for any additional EZPass charge for use of the device or the Pennsylvania Dept of Transportation will contact me directly IF any tolls are questionable. My trip is over, I really don't need any further stress just waiting to SEE.... I know none of this is Easty Rent Cars fault but I just wanted to let you know.