Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.

When do I get back my deposit?? Please respond me for email address. Thank you.

Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.

should have explain all the additional charge to the customer