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You need more staff! We waited about an hour and a half to pick up our car. That is unacceptable.

Reviewed: Sat, Jun 22, 2019
About Routes: 9.7 /10
Waited way too long, but the young man that serviced us was wonderful!
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

Adam C

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Jul 8, 2019
“Worst rental experience I've had.”
About Routes: 2.0 /10
When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.

T.Gahm

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Large SUV | Dodge Durango or similar
Reviewed: Wed, Jul 3, 2019
“Awful in Orlando”
About Routes: 6.3 /10
Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90

D.Guarnaccia

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, May 6, 2019
“good value for the price paid”
About Routes: 7.7 /10
Need more shuttles for pick up at airport and some more counter agents.
About QEEQ: 8.0 /10
great site keep checking price does drop.

R.Gristchuk

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Apr 20, 2019
“Good experience”
About Routes: 7.3 /10
I waited 15-20 minutes at the airport for pickup and then 10 minutes over to Routes. I then had to wait there over an hour because there was only 1 representative. They overbooked and had no cars left so I was upgraded to a Jeep, however I had 120 mile drive to my final destination so the trip cost me more in fuel than it should have.
About QEEQ: 8.0 /10
Easy rent was perfect easy to use, no problems.

Jack

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Feb 20, 2019
“10/10”
About Routes: 10.0 /10
Best customer service experience I had so far for a car rental. Everyone was so friendly and the ride was on time .
About QEEQ: 10.0 /10

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