Would not recommend, unsafe vehicles and prices different than advertised.

H.A

United States

Reviewed: Thu, Feb 7, 2019

About Routes: 5.7 /10

I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.

About QEEQ: 8.0 /10

Routes

Orlando International Airport(MCO)

Orlando

United States

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

L. B

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Tue, Oct 1, 2019

“Very easy and fast”

About Routes: 9.3 /10

Excellent service

About QEEQ: 10.0 /10

Very smooth

NJvisitor

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Aug 1, 2019

“Great Experience”

About Routes: 9.0 /10

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

About QEEQ: 10.0 /10

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Tue, Apr 30, 2019

“Long wait for pick up. Some car issues.”

About Routes: 6.8 /10

We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.

About QEEQ: 10.0 /10

M.Baskin

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Apr 4, 2019

“Worst rental ever! Will never go back”

About Routes: 8.4 /10

We called and went immediately to the exact pickup stop and sat within 10 feet of the sign for pickup. The pickup van never came. I called and they said that the van had broken down and then another van would be there in 10 minutes. No van appeared. I called again after 20 minutes and they said a van would be there within 10 minutes. No van appeared after 20 minutes. I called again and rechecked that we are at the correct place and they said a van would be there in 10 minutes. No van appeared and within 20 minutes I called again but they only had an answering machine. I continue to call until midnight and we finally left and got a car with no problem from thrifty Rent-A-Car right inside the airport.