ACE is a terrible company. I will pay extra money to go with Europcar or others

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.

Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.

Did not get the car I originally booked and ended up paying a lot more than expected!!