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Live chat Email us Service Code: 8042975082
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Insurance more expensive than rental, car picked up at night it was dirty and staff useless

Reviewed: Wed, Aug 14, 2019
About ACE: 4.3 /10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jul 24, 2019
“Horrendous”
About ACE: 2.0 /10
We waited for more than 3 hours to get the car. When your holiday is for 2 days, that in itself will screw the whole thing.. this is just unacceptable

M.Houlton

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Jul 12, 2019
“Very expensive”
About ACE: 7.3 /10
Did not get the car I originally booked and ended up paying a lot more than expected!!

C.Richards

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Compact | Opel Astra or similar
Reviewed: Sun, Jul 7, 2019
“Appalling, 2.5 hours at the desk and no one would let me have a car for the price I booked”
About ACE: 2.0 /10
Don’t know as couldn’t get one unless I paid 5 times the on-line price

Sébastien

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 26, 2019
“ACE is a terrible company. I will pay extra money to go with Europcar or others”
About ACE: 6.3 /10
Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.
About QEEQ: 8.0 /10

S.Vogel

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jun 11, 2019
“Too long a wait at the counter and when getting and dropping off the car”
About ACE: 7.0 /10
Counter staff helpful - getting the car and dropping off too slow due to lack of staff
About QEEQ: 10.0 /10
Platform ok - didn’t get a price drop

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