We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.

The car was great

The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.

The booking platform was fine

Car was through Rhodium. Long queue to pick up. Ticketing system not adhered to. Heavy up-sell on insurances.

The car wasn't the same spec as I had ordered