Good service attitude, simple procedures. I have a question that I hope you can help with: During my car rental in Sydney, Melbourne, and Brisbane, I used toll roads several times. Why hasn't the toll fee been charged yet? When I rented the car, the Hertz staff said they would deduct the fees from my credit card, and it's been almost a month now.

As expected from a globally renowned rental company, they have a counter right in the airport arrivals hall just after customs. Although communication was a bit challenging, the contract terms were very clear, and there were various insurance options available from basic to full coverage. The car we picked up at the airport was usually a basic model of its type, without many advanced features. However, the car condition was excellent, very clean as if new. Returning the car was also convenient – just drop the keys with the staff at the airport parking lot and head to your flight~

Hertz were super efficient and easy to deal with.

A great booking platform, thanks.

Like: The staff explained the detail of the need of insurance. The car was in good shape. My family was happy about it. Will rent from Hertz again in future.
Dislike: I was not aware that I went to the wrong hertz location. Maybe in future there is waze/gps location map of hertz for pick up location. Also, hopefully the staff could explain a bit of the vehicle as other vechile i drove before maybe slightly different.