Goldcar upgraded our vehicle for free. The car was almost brand new and the process was straightforward.

Drop off took a matter of minutes. Was the perfect experience. Car was immaculate and brand new

EasyRentCars were available to help me at the desk when the agent could not find the correct booking number for me.

Goldcar tried to con me out of additional costs, adding insurances I didn't need and even to now, after the rental I'm still sure they added things to the contract I didn't need. They are thieving con men and I will never, ever use the company again and will be actively publicising their scam and for people not to use them.

Goldcar added extra 25 EUR for the airport fee even though I have bought all included voucher and they refused to read what was said in the voucher details, saying: "all have to pay that extra fee".

The car was fine just covered with scratches and scuffs! Absolute rip off with the guy at pick up insisting that I take full insurance before letting me have the keys for a car that was already damaged! Ridiculous. Will never use this firm again.