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Live chat Email us Service Code: 1542583218
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Reviewed: Mon, Jun 24, 2024
About Europcar: 8.0 /10
Overall good, but I have a small complaint. When we arrived at the pickup point, they spent quite a bit of time trying to upsell us different upgraded models. I wouldn't mind this normally, but they ended up using nearly 30 minutes for the sales pitch and counted that as part of my rental time. This means the rental period started from the moment they greeted me, not when we finished the process, and 80% of that time was spent on upselling.
About QEEQ: 8.0 /10

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Anonymous

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Reviewed: Mon, Jun 8, 2026
About Europcar: 10.0 /10
Overall the communication went pretty smoothly, and even without an upgrade they didn’t make a fuss about anything.
About QEEQ: 10.0 /10

Regan Moore

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Reviewed: Sat, Jul 20, 2024
About Europcar: 6.0 /10
About QEEQ: 8.0 /10

Quintion Noel

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Reviewed: Fri, Jun 14, 2024
About Europcar: 8.0 /10
Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.
About QEEQ: 10.0 /10

Peppy Dosanjh

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Compact SUV | Nissan Qashqai or similar
Reviewed: Tue, Mar 5, 2019
“Upselling based on not having the car that you ordered”
About Europcar: 7.7 /10
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
About QEEQ: 10.0 /10

N.shah

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Compact | Volvo V40 or similar
Reviewed: Mon, Jun 4, 2018
“Excellent”
About Europcar: 10.0 /10
Like: Help at drop off section by the staff. They expressed we could drop off the car and leave the keys and parking tag in the morning and need to drop the car at night.

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