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The worst rent car company that unfortunately I used

Reviewed: Tue, Jul 2, 2019
About Thrifty: 2.0 /10
It's the worst experience I have when renting a car. I will never rent a car in this company again. I guess when I book a car in a serious company, they will respect all the conditions when I booked it, but this "serious company" charged me extra charges (100 AUD) when I picked up the car simply because I picked up the car at the airport and they gave silly justifications about that. However, how I paid a part of the amount when I booked the car because they did not give me another option, I could not cancel the car because I was going to lose that payment. It is not the first time that I booked a car at the airport and other companies never charged me ghost rates, but unfortunately it was the first time I used Thrifty. I will never use this fucking company again.
About QEEQ: 10.0 /10
Is a good app and easy going.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Thrifty in Australia

A.Jamaludin

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Medium SUV | Toyota Kluger or similar
Reviewed: Mon, Sep 9, 2024
“EASY AND FUSS FREE”
About Thrifty: 10.0 /10
Yes customer service was great when I had an issue with the car rental, quick response
About QEEQ: 10.0 /10
Easy to use platform and cheap yet quality cars

Franklin Hoover

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Reviewed: Fri, Aug 7, 2020
About Thrifty: 10.0 /10
The big brand rental company is efficient.
About QEEQ: 10.0 /10

Ogden Gard(i)ner

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Reviewed: Wed, Dec 13, 2017
About Thrifty: 8.0 /10
Got the car very quickly. The vehicle was clean and in better condition than the one I rented in Melbourne last time.

U.Nguyen

View more >
Economy | Toyota Corolla Hatchback or similar
Reviewed: Tue, Oct 8, 2019
“It’s easy and convenience to book car rental via the app or website”
About Thrifty: 9.7 /10
NA
About QEEQ: 10.0 /10
NA

W.Au

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Compact SUV | Mitsubishi ASX or similar
Reviewed: Sun, Mar 24, 2019
“Not satisfactory”
About Thrifty: 8.7 /10
Thrifty had forgotten to include the additional child seat as per my order and I had to personally drive to another location after picking up the car without my family to collect, fix the child seat myself and head back to pick up the family. The certified child seat installers were running late to work and I couldn’t wait another half an hour for them. Whole process took me an hour plus and disrupted my travel journey for the day. Also, upon returning the vehicle at the airport before departing Sydney, I had returned before 9am but they registered it as 11am instead with additional day charge. Still in dispute with them.
About QEEQ: 8.0 /10

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