budget great, easycars not

In Málaga, Spain, Budget and Avis are located together. After collecting our luggage, we followed the signs directly to the rental area. There were noticeably fewer staff at Budget compared to Goladcar next door. The service staff's English was just enough for communication. We added full insurance, which is very necessary. However, the TOMTOM GPS device was not very good. The guy at the parking lot when returning the car was also very friendly.

Last minute booking when flight diverted and needed to make it one way. Apart from Murcia branch not expecting demand that day (no flights scheduled), handled brilliantly by Easyrentcars and Budget.

Off site location.

Car had a number of marks on it despite it having been recorded as having no marks on it upon collection of the vehicle. We chose this firm for the full to full fuel policy which we followed, but hidden in the terms and conditions was a 19 euro fuel policy automatic fee. This is always charged regardless of you bringing the car back full of fuel. You may as well just add that to the original booking fee. It’s sad that we still have to battle hidden charges in this day and age.

No issues. Great service.