Reasonable but room for improvement

Great but we were not told that we would not get KIA Seltos. Instead we were given a Nissan Qashqai. There was a KIA Seltos parked right next to the nissan we got. That’s pretty disappointing. Would be great if we were told before we were given the car. We felt like we were downgraded since we got an older car (2022) and the KIA Seltos we saw parking next to us was a newer (2025) car.

Very good, overall satisfied.

The service was excellent. Although I bought insurance on QEEQ, they still try to sell you their own at pickup. The difference is that the one bought locally doesn't require an advance payment, while the one bought in China does. Since I had an intercity drop-off, they also tried to sell me an option for a fuel-empty return, which you can choose based on your preference.

Excellent customer service on pick up at Rotorua and return at Auckland Airport.

Fuss free process

Excellent vehicle, we needed all the space in the SUV for all our luggage. The staff were friendly and very helpful.

Easy to book a rental vehicle. Great selection and pricing. Will use Easyrentcars again.. if fact we have booked our rental vehicle again last night with Easyrentcars for our upcoming NZ trip. Many thanks. Keep up the good work.