Brilliant experience compared to airports at LAX.

The pick-up and drop-off process was very smooth! Picked up the car in San Francisco and returned it in Los Angeles. The experience of driving along Highway 1 was fantastic.

Satisfied

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

Very friendly staff both at pick up and drop off.

Very happy with the price reduction. Find QEEQ so much cheaper. Very happy.

The car was excellent and met my needs and expectations. It was superb. However the taxes and extra costs for top insutance were not included in the initial price which was disappointing and unexpected. In UK such costs are included in initial booking.

Great service but please include all costs at the beginning and avoid surprises in the office at pick up - taxes, top insurance and etc