Very satisfied.

Pretty satisfied overall. There were quite a few people, so I had to wait in line. Although it's not a Mazda 3, the car was easy to drive and had plenty of space.

Counter staff were very grumpy and unhelpful. There was the option of an ez-pass for tolls that was not explained at all which was also very unhelpful. They really appeared to nor care less. Car staff on the other hand were very happy and helpful.

The car was great. I wish I was told a little more about the Easy Pass - Sun Pass for tolls. I bought the option but didn’t know specifically which toll lanes to use or how it gets billed.

Like: Dealing with this off- airport- site so much easier on many levels, the best of which is not having to drag suitcases to/from the airport's (what seems like) 2-mile walk.
Dislike: My only negative experience was on the day of pickup, there was only one person to handle customers as the other person had left ill. The process took about 1/2 hour or more, but it was not on the fault of the very friendly agent.