Terrible counter staff.

Not located at airport Returned early due to early departure due to Hurricane Dorian but no refund Additional $170 charge to add additional driver How do you calculate overall score as 2 when everything is checked as a 1? Car was stained Shuttle van was dirty Pickup place at airport difficult to find Attempt to charge $10 for tolls / upon refusal threaten to charge $25 per toll if I didn’t pay the $10/day Required personal insurance coverages page (who carries that?) or force to take Easirent insurance. Not a bargain with added charges. Never again I will only deal with known, reputable companies in the future.

The I tried to change my pick up and drop off times and was told that I couldn't do that without cancelling and rebooking which cost me an additional $60. The pick up process was horrible and the staff wasn't very friendly. The communication was very unclear about where I could pick up the shuttle at the airport. When I called the number to arrange a pick up it was an automated recording that gave me different information than the email I got and nobody was answering the phone at the branch.

Great price! The whole process was easy and smooth.

The Staffs was. Rude as best. I used a car from Ace

After being at the counter for nearly 20 minutes and being told that I could not use my company card which had my name on it to pay for the car, and going back and forth as to why I had to use my personal credit card, the lady finally ran my company card only to (of course) find out that the car had already been paid for and that payment could be processed on the card. In the middle of this experience, I asked the lady to cancel my reservation and was told that I could do it online that she would not do it for me (even though no one was waiting in line to do so). Upon walking away and reviewing my reservation, I learned that at 9:30am it was 30 minutes past the time that I could cancel - so I went back up to the desk where it seemed obvious that she knew I wouldn't get the money back should I have canceled. She then proceeded for at least ten minutes to talk me into buying insurance, which I already have but of course according to her it wouldn't be enough should I have an accident. After calling my insurance company to confirm, of course I had the coverage needed to deal with any accident issues. She then proceeded to try to talk me into buying a Sunpass because she said I'd spend more than $60 going to Orlando. Which I didn't, I spent $10 for the entire trip. Lastly, I was told that because I was going to Orlando that I didn't have unlimited miles as my email confirmation said, I had 150 miles per day and that I should have read through the terms and conditions. How about Easirent ask a question through the reservation process about where the destination is and let people know about the mileage cap on the front end instead of just saying it'll be 89 cents per mile extra now that a person cannot cancel the reservation. All in all, I was incredibly frustrated with the process, as were the three people standing in line upon my return to the company window. Two of the three couples canceled their reservation at the window due to their own frustration. Never again.