This was my first time booking with this company because the one I used during the Lunar New Year was less satisfactory, so I decided to try this one. Overall, it was okay. When picking up the car, I didn’t see a self-service machine, so I had to interact with a staff member, which was a bit awkward. Their attitude wasn’t great. For the car model, they asked us to check online for differences instead of showing us photos, which other companies usually do. Also, they kept trying to upsell an upgrade, and it was easy to misunderstand since they mentioned it several times and my English isn’t that good.

Excellent service, both car pickup and drop-off were very convenient with no hidden charges.

Extremely satisfied

They provided us with a booster seat for our child at no extra charge.

Thought I had hired a compact car, but was given a much larger vehicle at no additional charge.