Staff were pretty nice both at pickup and drop-off. But the Forester they gave me was a really old model with no wireless CarPlay, so I had to use my phone for navigation the whole trip and mount it above the dashboard. It was tiring to look at and it kept almost falling off.

The pick-up and drop-off procedures were simple and efficient. It would be better if they could explain a bit more during pick-up.

Great service, upgrade on car, easy process. Only issue is that I had to leave a $400 bond which hasn't been refunded - even though I handed back the vehicle 4 days ago.

Worked as well as it should, very pleased

There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.

There was a problem with the confirmation number, my itinerary from QEEQ had the city as a pick up even through I booked to pick up from the airport, I had to send emails to QEEQ to find out what the problem was as I had discovered this when I spoke with Thrifty prior to getting on my flight and it was then that they said the confirmation number means pick up at the city, obviously Simone has entered the wrong code on the confirmation number.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.