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Live chat Email us Service Code: 5019400308
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Appalling, 2.5 hours at the desk and no one would let me have a car for the price I booked

Reviewed: Sun, Jul 7, 2019
About ACE: 2.0 /10
Don’t know as couldn’t get one unless I paid 5 times the on-line price
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J.Walker

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Compact | Opel Astra or similar
Reviewed: Sat, Aug 17, 2019
“I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou”
About ACE: 6.0 /10
Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

J.Murray

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

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Mini | Opel Adam or similar
Reviewed: Mon, Aug 5, 2019
“Reluctant to use company again as they appeared dishonest and untrustworthy”
About ACE: 5.7 /10
Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

G.Huey

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Jul 4, 2019
About ACE: 6.7 /10
Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.
About QEEQ: 10.0 /10

K. Dexter

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Mini | Fiat 500 or similar
Reviewed: Sat, May 18, 2019
“Car and staff fine - price increase not happy with”
About ACE: 9.0 /10
The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash
About QEEQ: 8.0 /10

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