NIGHTMARE!! Too many issues to list but NEVER AGAIN-NEVER.

Easyrentcars pick up time was an hour and a half. I even ran after a van who just past as by. Otherwise once we arrived the counter person was very good and nice and drop off was a little hectic but went fairly smooth

Very poor customer service. Long wait times and very difficult to get help. The wait to get a vehicle took over 30 mins. Would not recommend or use again.

6 am open was too late for shuttle transfer to airport

After my long wait, George was Helpful, " EXCEPT when it came to EPASS info...". He said they NO LONGER TAKE CASH - Wrong ! Most U'll need EXACT COINS & were 2 on I 417 who would give Change. I've came to ORLANDO for Years & generally only use 528 to leave & return to Airport so 4-6 TOLLS, yet he SOLD Me 14 days x $10 ea. + TAX. So with a LARGE CREDIT BALANCE on the EPASS, do U REFUND or I must take my TIME to get it from Them? Thanks, JOHN ZINTER

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.