The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

No problems here. Competitive price and easy website to navigate.

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

EasyRentCars is my preferred method of rent car in my travel

I had the worst experience at the rental place,My car was not ready at the pick up time and had to wait 2+hrs before i got the car a

Pressured into buying E-Zpass ($270) by 3 staff members saying there are NO cash tolls ANYWAY in NY. Totally incorrect. On return when I questioned this they changed their story to “nearly” no cash tolls in NY. When we said we’d take our chances, they threatened with a $25 admin charge for each billed toll! Also tried to up sell us with the car but it was clear they didn’t have what we booked on the property! Not nice when travelling long haul with a baby!! Also tried up selling insurance & roadside, even though I showed them the details of already having this through EasyRentCars. They pretty much said it’s not worth the paper it’s written on!

Like: My trip was excellent I mostly went down to see my mother and it was worth it she's in very good health thank God
Dislike: Experience in the hotel was not too good the rooms grades Hotel Staffing front desk not so good