We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.

Overall, it's fine.

Very satisfied

They were ok. We really had very nice experience with the pasat except 2 things. 1. When I took the car it was night and rainy so I didn't notice that on the front window there was a little crack and it was really annoying and interapt my drive. 2. There was no spear tire in the vehicle. Other than that everything was just perfect.

Great experience

Like: The staff was extremely friendly at the pick up as well as the drop off. I did not spend over 15 mins (together) in both operations. They helped me quickly with my toddler car seat and gave me a brand new car I enjoyed very much. They have been helpful on all my questions and extremely fast on drop off (literally 2 minutes). I will definitely book them again and through EasyRentCars (I used a welcome discount and great rate on my full insurance).