The service was excellent. We couldn't find the floor to return the car, so the staff took us to the fourth floor and drove the car to the return point. Although there was a language barrier, they were very nice, and communication was smooth. The service was thorough and considerate. Highly recommended, every step was flawless.

Missed the return time and went back the next morning. They didn't charge extra and were very polite.

The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.