Everything went smoothly.

Great! Booked a Peugeot 5008, but was upgraded to a larger Mercedes, which perfectly accommodated the luggage for four people.

Many people picking up cars at night with only two counters, but the staff was very friendly and patient in their explanations.

The store is right on the left side of Granada train station, easy to find. The parking lot is on the right side, just a few steps away. They gave us a much larger business van instead of the automatic normal car we had booked. The staff said they had no automatic cars left and offered us either the larger business van or an upgrade to a Mercedes for an additional 50 euros per day. Shouldn't they automatically upgrade us in such situations?! This delayed us a bit. We called QEEQ customer service and after ten minutes of no response, we expressed our dissatisfaction to the store. The staff provided us with a Volkswagen that was just returned and not cleaned. When we returned the car at Sevilla train station, we mentioned that the car was dirty when we received it and were unsure if we would be charged extra, sigh.

Our car broke down after an hour, we had to get our car towed, and disrupted our whole journey. The person that was suppose to get another replacement for us was not even aware of what has happened, and the whole customer service experience was bad as they will not let us rent another hybrid car. We had to walk to pick up our next car and to the centre, there was no reimbursement AT ALL. As if the car that broke down was our problem.