Worse than it should have been

Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.

Car rental collection system appalling, completely ridiculous ticket system to wait your turn which was similar to playing the lottery. We waited well over an hour to collect the car but only by trading up our ticket number, we spoke to someone who'd waited 5 hours! Didn't appreciate the threats made in order to get us to buy the extra insurance for £200 which would ensure we could rely on help should we have the misfortune of being involved in an accident. Instead we were left worried for the whole week that we would be abandoned should the worst happen. We'd purchased excess cover insurance beforehand but were told that was no use! The car was not clean on the outside and in order to check the car properly we had to scrape off bird poo to check for damage, which included a windscreen chip which hadn't been noted already. Didn't think much to the car either, given it's supposed to take 5 people plus suitcases, a 1.2litre car to me is unsuitable. It struggled with motorway speed and felt like it had done 100,000 miles not 5000 as the clock said. All in all not an enjoyable start to a holiday!

No problems with easy cars, simple to book. Only suggestion would be to avoid selling ace/goldcar rentals on the site!

Counter staff very helpful and the colleague at the collection point was really helpful

Good rental cars

Good price

Was good, counter staff very helpful. Think the insurance thing is a bit cheeky really but i get it. Also they didnt know id reserved a car seat. Luckily had brought own anyway as airline said was no extra cost. Should be made clear about huge deposit if you dont take out insurance as i hadnt brought a card with that amount of cash on.