very well

Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.

The pick up time was ridiculous, the queue had about 8 people before me and took nearly 90 minutes to get to the counter. There was also a very narrow barrier to drive through when the van was picked up, quite hard to navigate when I’d only just got the vehicle and wasn’t used to the size and feel of it! Seemed to be lucky that I was given a battered vehicle and told that it probably won’t be checked like the others usually are - I’d heard that Green Motion are incredibly particular about the bodywork and the video playing in the reception backed this up. Also, I couldn’t find a car hire excess policy that would cover Green Motion, which worries me. Luckily I was given a battered vehicle and told there were so many scratches on it, they wouldn’t check it at the end. I didn’t add any new ones but it was good to know that I didn’t have to worry about it.

Disorganized in the front office, took over 2 hours to get the car. Front office is within a paid parking zone, drop off without paying fee is only 15 minutes. Strongly advise payment of parking fees if you are being driven to pick up the car. Car handover person after sign up was rude.

Good value for money.

Really good customer service at the hotel location, easy to get through, good car, overall very well presented and worth renting again. BUT ... not very good for people arriving at Terminal 4 or 5! Took over 80 minutes to get from Terminal to Rental Location. Not suited for anyone who cannot walk long distances or who has difficulty carrying their own hand luggage. Too mant stairs, lifts, walks and buses (no direct bus - only bus/bus or bus/train). POSTSCRIPT I did try to re-book for my next trip of 32 days in May/June, but the website rejected my application as being for too many days. Not interested in trying to sort this out, so booked with a competitor easily. There was no problem with a long rental in February/March, so why are you putting up barriers against getting business?

Picking the car up was an absolute nightmare. The person on the pickup desk dealing with us could not have been more rude and unhelpful if he tried. The handing over of the car was all ok though once we moved on from the paperwork side to handing over the car.