Easy pick up

Good customer service

Could only advise but coiuld really help when u need help

Absolutely loved the vehicle that was selected for us. Choosing the mystery vehicle was perfect for us so we didn’t have to get a second rental. We had lots of space for all our luggage and were all very comfortable during our travels. Just wasn’t happy with a charge per day for each additional driver, was about 30% of our daily rental cost extra to do so.

Constant communication and support if needed.

When the service staff could not sell me any insurance (because I had already bought on easyrentcars), he became impatient, and kept wanting me to sign the papers - when there were many dents/scratches that were not labelled on the contract. Thankfully the car was in good condition and the trip went without any hitch.

Excellent - when they heard about our attempts to get a roof rack they allocated us a Toyota Sienna that had very good boot space. Only improvement suggestion was what fuel we should use - there a 3 grades of petrol used in Canada and a dilemma as to which one to use - nothing inside the fuel hatch of the vehicle.

Went well - only improvement would be to identify the vehicle earlier so that we did not need to fret so much about luggage space.

The car was what we asked for and met our needs. There was too much effort by the counter staff to upsell on insurance and too up size the car

No complaints with the process