Overall satisfied. The vehicle provided didn't have a recognizable brand, possibly a local UK brand. The trunk was large enough to fit four suitcases. However, the two rear doors couldn't be opened from the inside and required someone outside to open them, which was very inconvenient. We tried several times, and it wasn't due to the child lock, unsure of the reason.

The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

All good and quick.

Love the price drop guarantee.