The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

We received an unexpected upgrade

Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..