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Reviewed: Tue, Apr 22, 2025
About Europcar: 10.0 /10
This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.
About QEEQ: 10.0 /10

Relevant Reviews on Europcar MADRID AIRPORT ADOLFO SUAREZ T4

Kristin Paul

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Reviewed: Fri, May 9, 2025
About Europcar: 10.0 /10
Overall satisfied.
About QEEQ: 10.0 /10

Faithe Finger

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Reviewed: Mon, Jun 24, 2024
About Europcar: 10.0 /10
The service was better than expected, no insurance upselling, efficient. Although the car had many scratches, I got the model I reserved for the first time!
About QEEQ: 10.0 /10

Ron Saul

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Reviewed: Thu, Oct 3, 2019
About Europcar: 8.0 /10
The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).
About QEEQ: 10.0 /10

Keith Reynolds

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Reviewed: Thu, May 11, 2017
About Europcar: 10.0 /10
They try to upsell you to a better car, just say no.

Beverly Locke

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Reviewed: Mon, Feb 6, 2017
About Europcar: 8.0 /10
The service was quite good, but the booked car couldn't fit our luggage. We had to pay over 30% extra for an upgrade.

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