The Hyundai Cerato was replaced with a hybrid Toyota C-HR. Great car with strong performance and smooth handling.

Very good, very enthusiastic. The location is easy to find.

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

Avoid budget/avis! They have thieves among they employees: while I was taking out my luggage from the trunk, 2 employees took some small things I had deposited in the glovebox compartiment!