The booking was ok. When I went to pickup the SUV they did not have one.

I did use the rental. I paid and waited for the shuttle at midnight in MCO for more than an hour. I saw other rental companies making 3 trips during that window. Gave up and took rental car from the airport. Worst service!!!

This particular branch was terrible. Added on £500 in hidden fees. Rude counter staff that talked to you like you was a idiot and wasting there time. Just ripped us off.

No shuttle bus on return, I had to pay $25 for taxi

Need to let customers know What time shuttle bus starts service and ending time and we can see if it meets our schedule.

The car was in a terrible condition, car body panels hanging off, scratch’s, dents. The customer service was terrible. We were told we had to take out additional insurance and if we didnt take it they would cancel the booking. We were held over a barrel and blackmailed in to it. We will never ever book from a smaller company ever again.

Had to ask other companies where the Easirent Shiuttle stops. Shuttle took 40 min to arrive. I had to call. High pressure upsell at the counter for $90 toll pass and more insurance. Returned the car at 4am. Had to leave keys under floor mat in car unlocked since no drop box. No shuttle to airport at that hour even though there were at least 2 other families doing the same thing. Taxi companies had a hard time locating the office as it is a new business? And the website and emailed contract show different addresses. Benrus st and Collingswood st? Which Is it? The first taxi I ordered from Orlando Taxi was a no-show. A little stressful when catching a flight.