First car had a large crack in windshield and back bumper was damaged. Scratches all over car.

Everything was great other than the 45 mins we waited for pick up on arrival at the airport. Glad we weren't in a hurry!

I have to say...one of the best experiences with a rental company....The agent that assisted in my rental was exemplary. He was informative, courteous and added to my overall vacation satisfaction...thanks so much. Will definitely recommend this company to others and will use again in my future visits.

From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

Good company, a little stingy on the upgrades normally, but you get lucky when they are low on smaller cars and will automatically upgrade you at no charge.

I rent A LOT! and this is one of the best sites with the best coupons and lowest prices.