First car had a large crack in windshield and back bumper was damaged. Scratches all over car.

The car I got was better than expected. Instead of Toyota Corolla I got a Kia Forte, very roomy.

I love using easyrentcars. I never have a problem. no problem cancelling if necessary.

Yes but maybe another person at the counter

This was a cluster mess. We wasted a half a day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, I requested i this was a cluster mess. We wasted a half day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, The vehicle they gave us was way too small, and not the Jeep we reserved , we request a larger vehicle they try to charge us for it , The lady at the counter said she cannot upgrade until the manager got back we come back in 2 to 3 hours , When we return there is a different gentleman there and he tried to take care of us because they were going to give us a little bit larger vehicle. But what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible charge but what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible Then come to find out that there was toll violations on that vehicle

Dislike: The reservation did not say the shuttle name Route. I was looking for Essy Car Rental. I waited 45 min until I asked what color the shuttle was and they told me look for Route,

Like: Marlene was very informative and God is in our vehicle rather quickly
Dislike: The only drawback was that it was not at the airport