Bad experience

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

We called and went immediately to the exact pickup stop and sat within 10 feet of the sign for pickup. The pickup van never came. I called and they said that the van had broken down and then another van would be there in 10 minutes. No van appeared. I called again after 20 minutes and they said a van would be there within 10 minutes. No van appeared after 20 minutes. I called again and rechecked that we are at the correct place and they said a van would be there in 10 minutes. No van appeared and within 20 minutes I called again but they only had an answering machine. I continue to call until midnight and we finally left and got a car with no problem from thrifty Rent-A-Car right inside the airport.

When we arrived, the time to collect the vehicle we had booked was over, so it was no longer available. For that reason we had to choose the only option that there was a Jeep.

Like: Excellent value and service. Friendly shuttle driver and staff.
Dislike: Nothing negative to report. All positive.