RIP off by gold car got wose over time used them a Lest ten + times in 2019 as I live in Portugul

Annoyed by additional charges that weren't clear.

Should have been more transparent with extra charges on pickup

Overall a great experience - very quick at the desk, no hard sell to upgrade anything, simple return, no issues. Car was a bit tired (70,000km), but for the price paid I was more than happy.

Great experience from start to finish - wouldn’t hesitate to recommend.

Took far too long to pick up car. Had to wait to have car inspected as didn’t take insurance and was 9 other customers waiting to do the same. Car was covered in scratches that weren’t logged. Terrible process.

Be careful of added expenses they will try to add. On collection there was a long queue and the staff were in no hurry so it took over an hour. Also be careful of the toll roads in Portugal, Goldcar give you very little info on this on collection. My car had an error light on, I told them about it but they didn’t seem to care.

They have outrageous fees and add ons and you get stuck with last minute.