Short staffed, reserved vehicle wasn’t available, vehicle was damaged

The first car provided, a Toyota Rav 4, had the check engine light on as well as a warning light indicating that the collision prevention system was disabled and broken. It also advised to return the vehicle to the dealership. It continuously beeped every minute or so. Needless to say I returned the car immediately and was given a dodge minivan instead. The van’s horn did not work which is a major safety concern. Fix your vehicles! During the inspection of the van, the attendant said they were not at all concerned with small scratches on the outside, just major dents and scratches. When I returned the van, he began marking off small scratches on the front bumper. I told him that I didn’t hit anything and reminded him that he told me they weren’t worried about small scratches which is why it wasn’t on the pre-inspection. He looked at me then threw away the form and started a new one where he didn’t mark the scratches. This was nerve racking.

The worst car rental place. Bad customer service. Hidden fees. Terrible experience. I'll boycott this place as much as I can.

Lydia and Gordon helped assist me with all my rental needs, and provided me with excellent customer service. They were very efficient with the check in process, and provided me with all the necessary rental information I needed to complete my rental process. I will definitely rent from this company again! ⭐️⭐️⭐️⭐️⭐️

Checking in was a nightmare and the lady that assisted did not help in the least bit. With that said, the driver and Rashad (who helped when I turned my car in) were really nice guys. Also, it was not clear that I needed to provide my own insurance or pay extra. I ended up having to pay extra ($44.00) for insurance because the lady that helped me check in would not let me use my insurance. I am not sure why because I have collision coverage but by then, I was so frustrated as I had been waiting over an hour that I just ended up agreeing to pay. I am attaching my insurance as proof that I do in fact have collision coverage.

Jamal the service representative rented me a vehicle with two bald front tires! Literally no tread, I took a picture with a penny in what would have been the tread area to show just how bald the tires were. I addressed the lack of safety, but apparently Jamal stated “that’s all he had for a vehicles”. I checked the lot and saw at least 7 other vehicles.