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Very very Bad customer service

Reviewed: Fri, Jul 26, 2019
About FOX RENT A CAR: 6.7 /10
Called fox lost and found 7 times. Never received a call back. Lost and found never answered the phone. I left my handicapped placard in the vehicle , maybe it fell under seat. Conned into buying sun pass. Very disappointed with fox. Waited arou d 45 min. To check in. Disgusting.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on FOX RENT A CAR Tampa Airport

Scott VDL

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Tue, Feb 4, 2025
“Very disappointed if Fox customer service”
About FOX RENT A CAR: 8.0 /10
Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.
About QEEQ: 10.0 /10

D.Weber

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Thu, Nov 7, 2019
“Great all aroiund, will definitely use Easyrentcars next time!!”
About FOX RENT A CAR: 8.0 /10
Staff recommended 7 passenger Toyota 4-Runner, which gave us plenty of room (had originally booked a Ford Explorer but plane came in 1.5 hrs late, and there were none left). Happy with the recommendation and quick service.
About QEEQ: 10.0 /10
Great experience all around. Wonderful price for a good vehicle which met all our needs.

J.Hammond

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Compact SUV | Kia Sportage or similar
Reviewed: Fri, Jun 28, 2019
About FOX RENT A CAR: 8.3 /10
The staff waiting on us was great - no high pressure to upgrade or add on additional insurance. The vehicle itself was not the best - a Kia Sportage - with 60,000. The outside was pretty banged up. I’m not sure how many miles they’re kept in service - but I’m pretty sure the resale value on that one was not good.
About QEEQ: 10.0 /10

Steve Brunner

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Full Size | Chevrolet Impala or similar
Reviewed: Thu, Apr 25, 2019
“frustrated with Fox car rental”
About FOX RENT A CAR: 8.0 /10
We loved the car... it was a Dodge charger. The time spent at the Fox counter for check-in was ridiculous. When we got there there was a long line, and only 2 agents helping. Finally a 3rd agent came which helped a little bit. It still took over one hour to get checked out which is frustrating and inexcusable. We came in late on a Saturday evening, so were anxious to get to our condo in St. Pete's beach. The wait at the counter was very annoying.
About QEEQ: 10.0 /10

J.Innocent

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Full Size Van | Chrysler Town And Country or similar
Reviewed: Mon, Apr 15, 2019
“Never Again”
About FOX RENT A CAR: 5.7 /10
Fox Rent A Car is probably the worst company i have ever rented a car from. How do you justify having only two people working your counter on a Saturday morning. You are well aware of the amount of reservations you have on any given day. Staff accordingly. Take care of your vehicles. I wound up in a Toyota Sienna that at highway speeds shook nonstop as if the wheels were going to come off. The plastic moldings inside the car are broken and will not sit in place. The carpeting in the trunk is almost nonexistent
About QEEQ: 8.0 /10

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