The car was really new and in great condition.

Very satisfied.

We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.

Like: The Hertz rep at the counter was cheerful, friendly and efficient. No attempt at an upsale. Everything was exactly as I had been informed it would be except for the fact that I was upgraded in my rental (not a problem). From the time I approached the counter until the time I was driving away was probably less than 10 minutes. I wish all my car rental experiences were this good!