Goood

My card wouldn't swipe and the lady at the counter was prepared to let me go without. Couldn't manually enter the card and their chip reader didn't work. No Manager on site amd had to wait for one to call back in. Once they did, my card was entered manually no problem. I had to wait while she helped other customers. My little girl was crying because she thought we would have to just go back home. No apology when it was resolved.

Didn’t have the car I reserved. Card reader didn’t work. Had to process card manually. After 3 different cards, and 15 tries. The kid literally said “maybe it’s our card reader” Who doesn’t have chip readers when their entire business is based on credit card processing? Customer service rating below zero if possible.

Like: Loved everything about my experience. No strings arrache. Just walked in grabbed my car and left. Some of the best memories of my entire life were made during these 3 weeks with our car rental. Nothing like a family road trip.
Dislike: Nothing really.

Like: Excellent, helpful people

Like: everything was as expected,no surprises